Frequently Asked Questions (FAQ)

The Mestri is a local service platform that directly connects skilled Operators with Clients who need their services, enabling fast, transparent, and location-based hiring without middlemen.

The app is designed for skilled Operators such as electricians, plumbers, technicians, craftsmen, and Clients looking to hire reliable professionals for local work.

Operators can view nearby job postings in real time, check job details like location, budget, and requirements, and contact Clients directly without waiting for leads.

Clients can post work requirements quickly, search and filter nearby Operators, compare ratings and pricing, and contact the chosen professional directly.

After completing a job, Clients can rate and review Operators. These ratings help maintain trust and assist other users in making informed decisions.

Operators are encouraged to complete their profiles with accurate skills, experience, and contact details. Additional verification features may be introduced in the future.

Basic features such as browsing jobs, posting work, and contacting users are available with minimal or no cost. Any premium features will be clearly communicated.

Location is used only to show nearby jobs to Operators and help Clients find skilled professionals close to them. Location data is handled securely.

Users can reach the support team through the Help & Support section in the app for assistance and issue reporting.

Every society page is owned by that society. Its own admins write, publish and keep the content up to date. The Mestri only hosts and displays what the society provides — we do not own that information, and we are not responsible for its accuracy or for how a society deals with anyone who contacts it. Questions about anything on a society page should go to the society itself.

A society page is opened by The Mestri when a society is onboarded. The office bearer named at that point becomes its first admin and can give editing access to others in the society. Mestri staff can edit a page at the society's request, and every change is recorded against the person who made it.

Use the contact form or the phone number on the society's page. Enquiries go straight to the society and they call you back. The Mestri does not answer on a society's behalf, does not sit between you and the society, and takes no commission on anything you agree with them.

It means we have checked that the society is real and that the account managing its page belongs to its office bearers. It is not an endorsement of the society's services, its financial standing or anything published on its page.

Raise it with the society first — through the contact form or the discussion board on its page. If a page breaks our Terms of Use, report it to support and The Mestri can take the page off the site.

The discussion board on a society page is open to anyone signed in. Posts there belong to the people who wrote them, and the society can take down a post that appears on its own page.